The following is the guarantee for our solar hot water system (hereinafter referred to as the solar system):

• Tubes and Heat Pipes: 7 years from installation date - Free replacement of faulty tubes and heat pipes (Transport and Labour will be charged to owner)

• Frame: 7 years from installation date – Free repair of damaged manifold and frame (Transport and Labour will be charged to owner)

• Solar Water Tank: 7 years from installation date — (Transport and Labour will be charged to owner)

• Electric booster: 1 year from installation date – (Transport and Labour will be charged to owner)

• Assistant tank and Float Valve: 12 months from installation date (Transport & Labour will be charged to owner)

• Copper coil : 5 years from installation date (Transport & Labour will be charged to owner)

The company's responsibility under this guarantee is limited to the repair or replacement of any part or sections of the solar system, at the company's discretion.

This guarantee excludes abuse, accident, or failure caused by poor installation, severe or unfavorable water conditions, or efforts to repair the system by anyone other than our licensed technician or service agent.

The warranty only covers the solar system and does not cover any plumbing or electrical components such as pressure and temperature relief valves, air valves, float valves, stop cocks, non-return valves, electrical switches, pumps, fuses, and so on.

When a non-pressure solar system is linked directly to a pressure supply (such as a water authority main pressure line, pressure pump, etc.) rather than to an open circuit header tank, as is the proper installation method.

Accidental damage, acts of God (cyclonic weather), failure due to abuse or poor installation, and efforts to repair the system by anyone other than a our licensed technician or service agent are not covered.

Where it is discovered that there is no problem with the system, where there is no flow of hot water owing to a poor plumbing installation rather than a defect in the system or components, and where there is a failure of water supplies.

Subject to any legislative restrictions to the contrary, claims for damage to furniture, carpets, walls, foundation, or any other consequential loss caused by system leakage, either directly or indirectly, are not acceptable.

Where the solar system has been installed and/or operated without being filled with water.

Where the damage was caused by a cold water influx into the system via the hot water pipe

Where the unit has been relocated without the agreement of our company.

There is no guarantee on the vacuum tubes (except manufacturing defect)

IMPORTANT (When using electric booster)

Before using hot water, ensure sure the electric booster is turned off for safety.

All water connections from the main supply to the cold-water intake, as well as from the hot water output to the hot water distribution lines, MUST BE MADE WITHIN ONE WEEK OF THE INSTALLATION DATE.

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